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If you work at a hotel, restaurant, bar, retail store, gas station or drive a taxi, you work in the hospitality industry. You are many time
Wednesday, May 9, 2012
Greater Grand Forks Convention & Visitors Bureau
4251 Gateway Drive, Grand Forks
Free for CVB member businesses/organizations
$25/person for non-members
Who should attend?
Anyone working with the public, whether you are front-line staff or in management.
If you work at a hotel, restaurant, bar, retail store, gas station or drive a taxi, you work in the hospitality industry. You are many times the first impression a visitor gets of our community and your business.
What are the presentation topics?
What there is to see and do in Greater Grand Forks and North Dakota
Retain current business and build new business
Economic impact of the visitor
Turning complaints into opportunities
Four “A’s” of customer service
Six point plan for gaining the competitive edge
Rules of customer service
Setting a good example for your employees
Sandy Dobmeier, Greater Grand Forks Convention & Visitors Bureau Visitor Services Manager, will be the presenter.
For more information or to register, contact Sandy Dobmeier by phone (701.746.0444) or e-mail (firstname.lastname@example.org).