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How can a visitor center assist me?

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Today’s blog is brought to you by Convention & Visitors Bureau Executive Director, Julie Rygg. Please e-mail your travel questions to Julie at julie@visitgrandforks.com.   In a time of so many technological advances, one might think that visitor centers where you can receive actual help from another person may be a way of the past, but actually visitor centers can now provide even more services to people traveling to new destinations.   Take the Greater Grand Forks Convention & Visitors Bureau’s Visitor Center, located at Interstate 29 Exit 141, for example. While our team of travel counselors continues to provide exceptional customer service, we also offer ipad stations, free WiFi, a computer/printer work station, table top plug-ins for charging devices while traveling and more. Our visitor center welcomes about 20,000 people per year from all over the U.S. and Canada as well as other countries from across the globe.   We strive to continue to add services to assist weary travelers whether they are staying in Greater Grand Forks or just making a quick rest stop. Services provided in the Greater Grand Forks Visitor Center include:   Free maps to almost every state and Canadian province Visitor information for Greater …

Posted in: Travel & Tourism
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Greater Grand Forks Convention & Visitors Bureau offers hospitality training

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Wednesday, May 9, 2012 9-11:30 a.m. Greater Grand Forks Convention & Visitors Bureau 4251 Gateway Drive, Grand Forks   Free for CVB member businesses/organizations $25/person for non-members   Who should attend? Anyone working with the public, whether you are front-line staff or in management.   If you work at a hotel, restaurant, bar, retail store, gas station or drive a taxi, you work in the hospitality industry.  You are many times the first impression a visitor gets of our community and your business.   What are the presentation topics? What there is to see and do in Greater Grand Forks and North Dakota Retain current business and build new business Economic impact of the visitor Turning complaints into opportunities Four “A’s” of customer service Six point plan for gaining the competitive edge Rules of customer service Setting a good example for your employees   Sandy Dobmeier, Greater Grand Forks Convention & Visitors Bureau Visitor Services Manager, will be the presenter.   For more information or to register, contact Sandy Dobmeier by phone (701.746.0444) or e-mail (sandy@visitgrandforks.com).  

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Convention & Visitors Bureau launches new website and mobile site

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The Greater Grand Forks Convention & Visitors Bureau is excited to announce the launch of a new website at visitgrandforks.com and a new mobile website at mobile.visitgrandforks.com.   The new website will meet the needs and wants of potential visitors faster and better than ever with event and discount suggestions, impactful images and videos and easy navigation.  Just some of the new features include:   -With every listing that has a deal or discount accompanying it, the offer will appear next to the name of the business, so visitors know if any special deals are available.   -Each listing will include an image and video (when available) allowing a visitor to have more of an experience before making travel decisions.   -Upcoming and featured events appear on the homepage, so visitors can see right away what is happening in the Grand Cities.   -The Event Planner section offers a new and improved event planner tool (mini website), which allows event planners to process credit card transactions for their events and conventions.   -As with the former site, the Convention & Visitors Bureau will continue with contests, a blog about exciting news in Greater Grand Forks, an updated lodging availability page, …

Posted in: Entertainment, Events, shows and concerts, Sports & Recreation, Travel & Tourism
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The 2012 Official Visitor Guide has arrived, and it is…simply grand

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65,ooo copies of the most informative and comprehensive guide about Greater Grand Forks arrived today at the Greater Grand Forks Convention & Visitors Bureau (CVB).  The guide, along with all 2012  marketing materials have a fresh new look while keeping the same level of quality, which the CVB has become known for, as well as the “simply grand” messaging synonymous with Greater Grand Forks. The guide will be distributed at local hotels and businesses; Minnesota and North Dakota statewide information centers; CAA offices in Manitoba; through One Fulfillment (ND Tourism Division distribution program); University of North Dakota; Grand Forks Air Force Base; and Grand Forks International Airport.  Organizations such as Altru Health System, The Chamber and Economic Development Corporation use the guide in recruitment efforts.  The CVB also distributes the guide in the Visitor Information Center (serving approximately 20,000 visitors per year), at trade shows, in event hospitality packets and visitor inquiry packets.  The guide may also be downloaded via www.visitgrandforks.com. To pick up a copy of the guide, stop by the Visitor Information Center located at 4251 Gateway Drive (junction of Interstate 29 and Highway 2).  Not local?  Request a copy by calling 800.866.4566, e-mailing info@visitgrandforks.com or request one …

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It is an Art & Wine Walk Week!

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There are only two Art & Wine Walks (hosted by Greater Grand Forks Convention & Visitors Bureau and North Valley Arts Council) left in 2011, and one of them is tomorrow, Saturday, September 17! Everything kicks off at 1 p.m. at either the Blue Moose Bar & Grill in East Ground Forks or the GuestHouse Inn in Grand Forks. You can purchase a map for $15 (must be 21), which will include wine samples at all participating locations as well as a commemorative wine glass. At 5 p.m. the event wraps up with a champagne reception at the Empire Arts Center. There will be food, champagne and lots of great prizes (must be present to win)! Art & Wine Walk is a great way to get together with friends (and meet new ones) as well as view unique artworks from regional artists, shop at Greater Grand Forks businesses and experience a variety of wines. There are a number of businesses participating on both sides of the river including Bonzer’s, River Cities Jewelers, Dakota Harvest Bakers, Badman Design, Third Street Gallery, Mike’s Pizza, Amazing Grains, Lillian’s, Mamma Maria’s, O’Really’s and Level 10. There is also an array of artists ready to …

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